Commitment to Accessibility

The Ontario Government plans to make the province fully accessible by 2025. It has introduced a phased-in approach to the implementation of new provisions under the Accessibility for Ontarians with Disabilities Act, 2005. According to a Regulation that came into force on January 01, 2008, the first standard that OTF and other public sector organizations must meet by January 01, 2010 is the Accessibility Standards for Customer Service. Other standards that are being phased in over time include Employment, Built Environment, Transportation, and Information and Communications.

This year is a turning point for accessibility in Ontario. January 1st 2013 marked the beginning of the implementation of the integrated Accessibility Standards Regulation (IASR) for the Ontario Trillium Foundation.

The 2013-2017 Accessibility Plan (pdf) is the first one we produce and is a dynamic document we expect to improve on as we move forward. Although we have made significant changes since 2010, we are committed to doing better to support increased accessibility across the province. A significant component of our plan is dedicated to continuing to prepare our staff and numerous volunteers to serve people of all abilities.

A word version is also available.

Manjula Mistry, Human Resources Advisor
416.963.7935 or 1.800.263.2887 ext. 235
800 Bay Street, 5th floor Toronto ON M5S 3A9

We will respond within 10 business days of receiving a request.

Intent and Policy

The Ontario Trillium Foundation is committed to promoting a healthy work environment where employees can participate fully in all aspects of their job. We offer a barrier-free workplace that is accessible to all employees, stakeholders and clients with disabilities.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) uses the same definition of "disability" as the Ontario Human Rights Code, which includes both visible and non-visible disabilities.

Accessibility Services and Support 

OTF has developed both informal and formal practices and procedures that ensure the provision of the best possible customer service to persons with disabilities. We have anti-discrimination and anti-harassment policies in place.

Our staff is comfortable serving customers with disabilities and our services can be provided in different ways. Our volunteers are aware and respectful of the needs of people with special needs and the organizations that support them.

OTF supports the use of personal assistive devices including:

TTY service at its head office,
Job Access With Speech (JAWS),
Special keyboards and headphones

The Foundation makes every effort to ensure that we communicate in a manner that takes into account all persons who have special needs. Visitors to the Foundation's website and people submitting grant applications online have the option of customizing font size for ease of readability.

OTF website is designed to be user friendly; the Foundation has received numerous awards for the quality of its content and its usability.  OTF ensures that its reports, advertisements and other written materials use respectful and inclusive language, and makes concerted efforts to use plain language in all its communications. OTF advertising and publicity materials portray communities in a representative manner and without negative stereotyping.

Many OTF resources are available in different formats such as Large Print, Voice, DVD, and CD.

OTF's head office premise has automatic doors, level access to the entrance as well as elevator access. All 16 regional offices are accessible through the use of ramps and/or elevators. 

The use of guide dogs and the use of support persons for people with disabilities are permitted at all OTF offices. OTF has emergency plans in place for all staff and guests, including those with disabilities.

W3C Compliancy

The OTF website is W3C compliant and accessible and compatible via a number of toolsets and resources. Compliance is checked from both an automatic and a manual checkpoint perspective to ensure that the site meets legislated and recommended standards.

The website is designed to WCAG 2.0 compliancy and this site also offers BrowseAloud to visitors needing to access tools.