Information Statement

The Ontario Trillium Foundation (OTF) is funded by the Government of Ontario and as such is committed to investing in projects that are a good use of public funding, and that will contribute to building healthy and vibrant communities across the province. We collect business information from each applicant (including business contact information), not personal information, which is used to verify and review the application as well as to satisfy ourselves that the requirements with respect to the grants are in compliance with OTF policies.

Please note, currently the Ontario Trillium Foundation is not subject to the Freedom of information and Protection of Privacy Act.

Our Commitment to Customer Service

The public is entitled to expect the highest level of customer service from the Ontario Trillium Foundation (OTF). In alignment with the Service Standards and Commitment practices of the province, OTF will provide a timely response to all inquiries and address issues of concern promptly. All OTF staff and volunteers have a role to play in good customer service. The OTF Board of Directors has ultimate governance responsibility for corporate performance, which includes customer service at the Foundation.

Our commitment is to acknowledge written customer service inquiries within one working day and to respond within five days of receipt. Verbal customer service inquiries will be acknowledged within one working day and answered within five business days. We will not respond to anonymous inquiries, whether written or verbal.

This policy is in alignment with Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Anyone wishing to express a concern or share a comment may do so using the form addressed to the Customer Service Co-ordinator by responding to the survey.